Privacy Policy
Last updated 19 September 2026
Ready Get Go™ is a trademarked brand and a division of PromoPal Pty Ltd, ABN 86 632 118 908. In this policy, “we”, “us” and “our” mean PromoPal Pty Ltd trading as Ready Get Go.
This policy explains what personal information we collect through readygetgo.com.au, why we collect it, who we share it with, and what you can do about it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The short version. We collect what you choose to send through our enquiry form or live chat, plus the technical details needed to operate and protect those services. We use it to answer your enquiry. We do not sell it, advertise to you with it, or use advertising or analytics cookies.
What we collect
Information you give us
When you send an enquiry through this website, we collect:
- your name
- your organisation
- your email address
- your phone number, if you choose to give it — this field is optional
- how many bags you need
- which bag and colour you are interested in
- whatever you write in the requirements box
- any logo or artwork file you choose to upload — this is optional
If you use the live chat, we collect the messages you send, any name or contact details you choose to provide, and the conversation history needed to respond to you.
Please only include information that is relevant to your enquiry. There is no need to send us personal details about anyone else, and we ask that you don’t.
Information collected automatically
- Your IP address and the time you submitted. These are recorded with your enquiry so we can identify and stop automated abuse of the form.
- Standard web server logs. Like every website, our server records the pages requested, the time, your IP address and your browser type.
- Live chat context. When the chat widget is loaded, LiveChat receives technical and session details such as your IP address, browser and the pages you visit on this website. This lets us route the conversation to the Ready Get Go team and gives the responding agent useful context.
Cookies
We do not use advertising or analytics cookies.
Cloudflare Turnstile uses strictly necessary cookie-like data for the “are you a person?” check on our enquiry form. LiveChat uses browser storage and session identifiers needed to operate the chat, remember its state and keep Ready Get Go conversations separate from chats on our other websites.
How we use it
We use the information you send us to:
- answer your enquiry and prepare a quote
- contact you about your enquiry, by email or phone
- produce your order, if you go ahead
- keep a record of what was discussed and agreed
- protect the website from spam and abuse
- send you an immediate confirmation email, so you have a copy of what you sent and know it arrived
We will not add you to a marketing list without asking you first, and we do not sell, rent or trade your information to anyone.
Who else is involved
This list is short on purpose. These are the only third parties that touch information from this website:
- Hostinger — hosts our website and our email. Your enquiry is delivered to, and stored in, an email mailbox they host.
- Cloudflare — provides the Turnstile anti-spam check. When you submit the form, your IP address is sent to Cloudflare so it can judge whether the submission looks automated.
- Google Fonts — supplies the typeface used on this site. Loading a font means your browser contacts Google, which receives your IP address. No account or cookie is involved.
- LiveChat (Text, Inc.) — provides the website chat widget and stores chat messages and the technical/session details needed to route and operate conversations.
Information sent overseas
Our website and email are hosted on a server located outside Australia, currently in South-East Asia. Cloudflare, Google and LiveChat operate globally and may process the information described above outside Australia.
This means an enquiry or chat may be stored or processed overseas. By sending one, you consent to that. If you would prefer your details not to leave Australia, please phone us on 1300 191 866 instead of using the form or chat.
How long we keep it
Enquiries are kept in our email records for as long as we may reasonably need them — to answer follow-up questions, to honour a quote, and to meet our record-keeping obligations. Where we have no ongoing reason to keep an enquiry, we delete it.
Chat conversations are kept in our LiveChat account for as long as reasonably needed to respond, follow up and maintain a record of what was discussed. Where we have no ongoing reason to keep a conversation, we delete it.
Artwork you upload is attached to the email and sent straight on. It exists on the website’s server only for the seconds it takes to do that, and is never saved into the website itself.
To stop the form being submitted over and over, the server keeps a marker named after a scrambled (one-way) version of your IP address. The address itself cannot be read back out of it. The marker stops being used twenty seconds after you submit, and it lives in the server’s temporary folder, which is cleared out as a matter of course.
Keeping it secure
- The whole site is served over an encrypted connection (HTTPS), so what you type into the form is encrypted in transit.
- Your enquiry is sent to us over an authenticated, encrypted mail connection.
- Mailbox credentials are stored on the server outside the public website folder, so they can never be downloaded.
- Uploads are limited by file size and file type.
No system is perfectly secure, and we cannot guarantee the security of information while it travels across the internet. We do take reasonable steps to protect it once it reaches us.
Accessing or correcting your information
You can ask us to:
- tell you what personal information we hold about you
- correct anything that is wrong or out of date
- delete your enquiry, where we have no ongoing need to keep it
Email info@readygetgo.com.au or call 1300 191 866. We may need to confirm who you are before acting on the request, and we will respond within a reasonable time. There is normally no charge.
Complaints
If you think we have mishandled your personal information, please contact us first — most things are quickly sorted out. Email info@readygetgo.com.au with the details and we will look into it and respond.
If you are not satisfied with our response, you can take the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au, or by phone on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version always sits on this page, with the date it was last updated shown at the top.
Contact us
PromoPal Pty Ltd trading as Ready Get Go™
ABN 86 632 118 908
Email info@readygetgo.com.au
Phone 1300 191 866